Free Trial & Refund Policy
How our trial period and refund policy work
110-Day Free Trial
Every new user gets a 10-day free trial giving full access to YAPlayer's features. No credit card is required to start the trial. You can cancel at any time during this period without any charge.
2After the Trial
If you wish to continue using YAPlayer after the 10 days, you must purchase our single annual license for €7, valid for 12 months. No automatic charge occurs at the end of the trial or upon license expiry: each purchase is a voluntary action on your part.
3Refund Policy
The 10-day free trial is our risk-free testing period: it lets you evaluate the service before any financial commitment. If you are a consumer in the European Union, you are in principle entitled to a 14-day withdrawal period from the date of purchase. As the license is digital content activated immediately after payment, that right no longer applies once you have expressly requested immediate activation and acknowledged the loss of your withdrawal right, in accordance with the purchase terms accepted with Polar at the time of payment. Outside that framework, a refund is still granted in the event of a proven billing error (duplicate charge, incorrect amount) or a technical malfunction attributable to YAPlayer that our support could not resolve.
4How to Request a Refund
As payments are collected by Polar Software, Inc. as Merchant of Record, refunds are processed by Polar. Write to contact@ya-player.com stating the email address used for the purchase and your device MAC address: we review the request and initiate the refund with Polar where it is justified. The amount is credited back to the original payment method, within a timeframe that depends on your bank. Refunding a license immediately revokes premium access on the device concerned.
5How to Reach Us
For any question about your subscription, the free trial, or to report a billing error, contact us at: contact@ya-player.com.